Effective date: 20 January 2026
This Client Privacy Notice explains how Bigwig Advertising & Digital (“Bigwig”, “we”, “us”) collects, uses, discloses, and protects personal information relating to our clients and their representatives, in accordance with the Australian Privacy Principles (APPs) and, where applicable, the UK and EU General Data Protection Regulation (GDPR). It should be read together with our
Privacy Policy.
Scope
This notice applies to current and prospective clients, their employees and representatives, suppliers involved in client delivery, and individuals who interact with us in relation to our services.
This notice relates to personal information processed by Bigwig in its capacity as a controller for client relationship management, commercial engagement, and service delivery purposes.
Where Bigwig processes personal data on behalf of clients under their instruction, that processing is governed by contractual arrangements and applicable data protection laws and is not covered by this Client Privacy Notice.
Personal information we collect
- Identification and contact details (name, role, company, email, phone, address)
- Account and billing information (ABN/ACN, purchase orders, invoices, payment records)
- Project communications and artefacts (briefs, feedback, approvals, meeting notes)
- Website and platform interactions (form submissions, support requests, analytics as described in our Privacy Policy)
- Stakeholder and preference information relevant to project delivery and relationship management
How we use your information
- To plan, deliver, and support our services and projects
- To manage client relationships, accounts, billing, and payments
- To communicate operational updates, approvals, and service-related notices
- To maintain security, quality assurance, and compliance obligations
- To improve our services and client experience
Legal basis for processing
Where the GDPR applies, we process personal information on the following legal bases:
- Contractual necessity (to manage and deliver services to our clients)
- Legitimate interests (including business operations, communications, and relationship management)
- Legal obligations (such as tax, accounting, and regulatory requirements)
Where we rely on legitimate interests, we ensure these are balanced against the rights and reasonable expectations of individuals.
Sharing and disclosures
We may share personal information with trusted service providers (such as hosting, email, analytics, and finance systems) under appropriate confidentiality and security obligations, and where required by law or to protect legal rights.
We do not sell personal information. For more detail, see our Privacy Policy.
Storage and retention
We store personal information in Australia and/or reputable cloud environments with access controls and appropriate safeguards.
Client records, including financial and contractual records, are generally retained for up to 7 years or as otherwise required by law or our contractual obligations.
Security
We apply administrative, technical, and physical safeguards aligned with industry best practice. Measures include access controls, audit logging, encryption in transit, change management, and staff training.
For further details, refer to our Privacy Policy.
International transfers
Some service providers we use may operate outside Australia. Where this occurs, we take steps reasonably necessary to ensure that personal information receives an appropriate level of protection, consistent with the Australian Privacy Principles (APPs) and, where applicable, appropriate safeguards recognised under the GDPR.
Your rights
You may have the right to:
- Access the personal information we hold about you
- Request correction of information that is inaccurate, incomplete, or out of date
- Request deletion where appropriate, subject to legal, regulatory, or contractual retention requirements
- Object to certain processing activities, including direct marketing (where applicable)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or a relevant supervisory authority in the UK or EU
How to make a request
Requests can be made by email, phone, or in writing. We may ask you to verify your identity before fulfilling a request to ensure data security.
We aim to respond within 30 days of receiving a request, or within the timeframe required by applicable law.
Questions and complaints
If you have a question or wish to make a complaint about how your personal information is handled, please contact us using the details below. We will acknowledge and investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or another relevant authority.
Contact us
Privacy Officer — Bigwig Advertising & Digital
Email: [email protected]
Phone: +61 8 83636124
Postal: 59 North Tce, Hackney, South Australia 5069