Effective date: 12/10/2025
This Client Privacy Notice explains how Bigwig Advertising & Digital (“Bigwig”, “we”, “us”) collects, uses, discloses, and protects personal information relating to our clients and their representatives. It should be read together with our
Privacy Policy.
Scope
This notice applies to current and prospective clients, their employees and representatives, suppliers involved in client delivery, and individuals who interact with us in relation to our services.
Personal information we collect
- Identification and contact details (name, role, company, email, phone, address)
- Account and billing information (ABN/ACN, purchase orders, invoices, payment records)
- Project communications and artefacts (briefs, feedback, approvals, meeting notes)
- Website and platform interactions (form submissions, support requests, analytics as described in our Privacy Policy)
- Stakeholder and preference information relevant to project delivery and relationship management
How we use your information
- To plan, deliver and support our services and projects
- To manage accounts, billing, and payments
- To communicate updates, approvals, and operational notices
- To maintain security, quality assurance, and compliance (including ISO 27001 controls where applicable)
- To improve our services and client experience
Sharing and disclosures
We may share personal information with trusted service providers (e.g., hosting, email, analytics, finance systems) under appropriate confidentiality and security obligations, and as required by law or to protect legal rights. We do not sell personal information.
For more detail, see our Privacy Policy.
Storage and retention
We store personal information in Australia and/or reputable cloud environments with access controls and safeguards. Client records (including financial records) are generally retained for up to 7 years or as otherwise required by law and our contracts.
Security
We apply administrative, technical, and physical safeguards aligned to industry best practice. Measures include access controls, audit logging, encryption-in-transit, change management, and staff training. For further details, refer to our
Privacy Policy.
International transfers
Some service providers may operate outside Australia. Where this occurs, we take steps reasonably necessary to ensure that your information receives an appropriate level of protection, consistent with the Australian Privacy Principles (APPs).
Your rights (Access & Correction)
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates if your personal information is inaccurate, incomplete, or out of date
- Request deletion, where appropriate (subject to legal, regulatory, or contractual obligations requiring retention)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
How to make a request
However, the law does not prescribe a specific form or method. Requests can legally be made:
- by email,
- via phone, or
- in writing.
We may ask you to verify your identity before fulfilling a request to ensure data security. We aim to respond to your request within 30 days of receipt (or within the timeframe required by applicable law).
Questions and complaints
If you have a question or wish to make a complaint about how your personal information is handled, please contact us using the details below. We will acknowledge and investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the OAIC.
Contact us
Privacy Officer — Bigwig Advertising & Digital
Email: privacy@bigwig.agency
Phone: +61 8 83636124
Postal: 59 North Tce, Hackney. South Australia 5069